Question 1

Do you accept returns/exchanges?

Accepted Answer

Since every order is made on demand, we can only accept returns in case the product is faulty or otherwise defective.

Question 2

Can I change my order after I placed it?

Accepted Answer

Yes, you can change or cancel an order that has already been submitted, unless it’s being fulfilled. Please reach out asap after placing your order to catch it before it is in production.

Question 3

How to contact customer service?

Accepted Answer

If you have question regarding our online store (ordering, account questions, technical questions), please contact contact@9-1-0.com.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all common credit cards, paypal and apple pay.

Question 5

Do you ship packages internationally?

Accepted Answer

No, at the moment we only ship to addresses within the United States.

Question 6

How long does it take to fulfill an order?

Accepted Answer

We take 2–5 business days to make your custom-ordered product for all production techniques. More than 50% of our orders are shipped within 3 business days or less.Please note that shipping is not included in the fulfillment time. To get an idea of how long an order will take to arrive, combine the estimated fulfillment time with the estimated shipping time.

FAQ

Frequently asked questions